There is a debate, currently, that has
both sides swelled with pride and blue in the face, fighting their
positions. There is a constant struggle for leverage and a
back-and-forth over what really drives the heated topic. This battle
is waged over digital marketing. The dueling sides represent content
and conversation.
There is validity to the argument that
content is ultimate ruler of the digital world. With the abundance of
advertisements that consumers privy to every day, it is important
that the message stop them in their tracks. We don't want a passing
glance. We want an open-jawed, doe-eyed reaction. Only relevant, rich
content gets the fingers from the smart phones and the eyes from the
news feeds.
“Have
something to say. Say it often. Be interesting. Sound familiar? This
is essentially the content publishing model,” says Michael
Greenberg on the Multichannel Merchant Marketing blog. It makes
sense.
People
want lively content. They want to be made to feel something. They
don't want to be told to buy a can of soda, they want to know why
their life will be better off with that can of soda.
Content
is vital in making a connection with our consumers.
The
only problem? There are millions, literally, of websites out there
with fantastic content but not a soul knows about them. The
digital world, whether by means of social media or mobile messaging
or any other method of connectedness is driven by the user.
Information only flourishes online if the users are spreading it.
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[INFOGRAPHIC] Marketing Pilgrim |
Some
interesting thoughts to gleam from this image. If someone is
influenced by an online ad, the majority are influenced by the ones
linked to peers. 45% of social media users converse, comment, and
interact on the platforms.
64%
of parents use social media to learn about brands.
The parents are turning to reassuring indicators about brands like
number of followers, 'likes,' positive and negative comments, a
brand's ability to address negative feedback. Nearly all of these
indicators are user-generated.
ChannelAdvisor,
an international online media platform provider, conducted a survey
into the relationship between online shopping and digital media
usage. The results overwhelmingly fall onto the side of conversation
being more important, today, than content alone.
Scot
Wingo, CEO of ChannelAdvisor, in an interview for TechJournal, looks at digital marketing and the means of
delivery differently than Greenberg, saying, “The
survey reveals how influential social networks have become, as well
as their potential to drive e-commerce moving forward.”
The
interview, also sheds light on some interesting percentages that
further the point that conversation and interaction are current
title-holders in the online realm. “90%
of shoppers around the world who answered the survey said they read
product reviews from other shoppers before buying, with 83% saying the reviews affect whether they actually purchase an item.”
More
importantly, “Google
continues as the clear number-one choice globally among online
shoppers as a starting point for product searches.”
Unfortunately—but
not in regards to this post—content isn't enough to be able to take
advantage of Google's capabilities. The more shares, comments, and
likes you acquire are for more valuable in carving out a pristine
position on the Google totem.
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